Privacy Policy

EN – Privacy Policy

At CASALUNA CLUB, protecting your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the GDPR and applicable laws.

1. Data we collect

We may collect the following personal information:

Name, surname, and contact details (email, phone number, WhatsApp)
Billing and shipping addresses
Payment information and transaction history
Account login credentials, if applicable
Website activity and preferences (including cookies and analytics)
Device and browser information

2. Purposes of data processing

We use your data for the following purposes:

Order fulfillment: processing purchases, deliveries, returns, and refunds
Customer support: answering inquiries, handling complaints, and resolving issues
Marketing and promotions: sending offers via email, SMS, WhatsApp, push notifications, remarketing campaigns, and other direct channels with your explicit consent
Personalization: enhancing your experience on our website and app
Legal compliance: meeting obligations under law and tax regulations
Business analytics and improvements: monitoring trends and optimizing services

3. Legal basis for processing

Consent: for marketing, direct communication, and remarketing
Contractual necessity: for processing orders, deliveries, and returns
Legal obligations: for tax, accounting, and regulatory requirements
Legitimate interests: for fraud prevention, website security, and business operations, without infringing your rights

4. Data sharing

We do not sell your data. We may share your data with:

Delivery and logistics partners
Payment processors and financial institutions
Marketing service providers (email, SMS, WhatsApp, push notifications)
Regulatory authorities if legally required
Internal team and service providers under strict confidentiality agreements

5. Marketing and direct contact

With your consent, we may contact you via:

Email
SMS
Phone call
WhatsApp
Push notifications
Remarketing and targeted advertising

You may withdraw your consent at any time. All marketing messages will include an easy unsubscribe or opt-out option.

6. Cookies and tracking

Our website uses cookies and tracking technologies for:

Website functionality and performance
Analytics and traffic analysis
Personalized ads and remarketing

You can manage cookies through your browser settings.

7. Data security

We implement technical and organizational measures to protect your data from unauthorized access, accidental loss, alteration, or disclosure.

8. Data retention

We retain personal data only as long as necessary to fulfill purposes outlined here or to comply with legal obligations. Afterward, data is securely deleted or anonymized.

9. Your rights under GDPR

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing, including marketing
Receive data in a portable format
Withdraw consent at any time

To exercise your rights, contact: casaluna.club@gmail.com

10. Updates

This Privacy Policy may be updated. The latest version will be published on our website with the revision date.

RO – Politica de Confidențialitate

La CASALUNA CLUB, protejarea confidențialității tale este prioritatea noastră. Această politică explică cum colectăm, folosim, stocăm și protejăm datele tale personale, respectând GDPR și legislația aplicabilă.

1. Date colectate

Putem colecta următoarele date personale:

Nume, prenume și date de contact (email, telefon, WhatsApp)
Adrese de facturare și livrare
Date de plată și istoricul tranzacțiilor
Date de autentificare, dacă ai cont
Activitatea pe site și preferințe (inclusiv cookie-uri și analize)
Informații despre dispozitiv și browser

2. Scopurile prelucrării

Folosim datele tale pentru:

Procesarea comenzilor: cumpărături, livrări, retururi și rambursări
Suport clienți: răspuns la întrebări, soluționarea reclamațiilor și problemelor
Marketing și promoții: trimitere oferte prin email, SMS, WhatsApp, push notifications, campanii remarketing, doar cu consimțământul tău explicit
Personalizare: îmbunătățirea experienței pe site și aplicație
Conformitate legală: respectarea obligațiilor legale și fiscale
Analiză și optimizare: monitorizarea trendurilor și îmbunătățirea serviciilor

3. Temelia legală

Consimțământ: pentru marketing, contacte directe și remarketing
Necesitate contractuală: pentru procesarea comenzilor, livrărilor și retururilor
Obligații legale: pentru taxe, contabilitate și reglementări
Interese legitime: prevenirea fraudei, securitate și funcționarea afacerii, fără a încălca drepturile tale